Spa At Zermatt reviews
The Zermatt is the worst resort I’ve ever been to. Their staff is uneducated and have no idea what they are doing. They charged my card 3 different times with no authorization. We had a couples... more »
I tried to book a facial for my wife and the phones went unanswered all day on Saturday the 1st. I left a voice message asking for a call back to see if we could get an appointment, the call was... more »
We reserved a couples massage package for new year's day early in December. Three weeks later I got a text with a confirmation time two hours before the over we scheduled. When I called to tell them the time was wrong they said that they moved is because they didn't schedule anyone to come in at the original time. We had another obligation at the earlier time, and all she could say was, "well, one of you could come in. We are all booked because of the holiday"! Yes, I know that, that's why I booked way in advance. I feel like the treatment would have been just as unprofessional and cursory as their reception procedures. Glad we didn't spend a bunch on that level of incompetence!
Massages are amazing. Facials are out of this world. Staff is phenomenal!
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